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Adobe Illustrator
Template: Experience Journey
A starter template for mapping features, engagement, emotion, and more along an experience journey.
Adjust the curve to show engagement or emotion and add your own descriptions and illustrations.
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This section is updated frequently, so check back often!
Workshop: Collaborative Experience Journey Poster
A poster for working with team members, stakeholders, and users to collaboratively capture and design the experience journey.
Numbers, Excel
Template: Feature Definition Spreadsheet
A spreadsheet for capturing and prioritizing features, balancing value to the user and business with the cost of implementation.
Numbers, Excel
Template: Experience Audit Spreadsheet
A spreadsheet for capturing the user's experience with an existing product or service.
Numbers, Excel
Template: Design Backlog Spreadsheet
A spreadsheet for formalizing and prioritizing the to-do list of non-immediate design needs.
Worksheet: SWOT Analysis
A worksheet to assess your company's strengths, weaknesses, opportunities, and threats.
Workshop: Key Scenario Sheets
Collaborative worksheets designed to provide structure for you and your team to create key scenarios.