A starter template for mapping features, engagement, emotion, and more along an experience journey.
Adjust the curve to show engagement or emotion and add your own descriptions and illustrations.
This section is updated frequently, so check back often!
A poster for working with team members, stakeholders, and users to collaboratively capture and design the experience journey.
A spreadsheet for capturing and prioritizing features, balancing value to the user and business with the cost of implementation.
A spreadsheet for capturing the user's experience with an existing product or service.
A spreadsheet for formalizing and prioritizing the to-do list of non-immediate design needs.
The Practical Guide to Experience Design by Shannon E. Thomas
Text, examples, and illustrations © 2020 The Artificial Creative B.V. Templates and worksheets are available CC BY-NC-SA
Published by Artificial Publishing